and , If the problem is not on ASSP then check the exim maillog with a command like this # grep "email" /var/log/exim_mainlog You can check the ASSP log in this way # tail -f /usr/local/assp/you may/can analyze what's happening on ASSP maillog # tail -f /usr/local/assp/Any "message ok" is a message accepted which will passed to exim.
Any "[spam found]" is a message rejected by ASSP scoring mode, for example ; invalid address rejected: [email protected]; If you activate the SPAMBOX (see the steps below) ALL the blocked spam will be collected in the client spambox .
Please remember that ASSP will create the whitelist dynamically based on the customer usage.
Support requests are worked in 24/48 hours, if you have an urgent problem and you can't wait , you can disable temporarly ASSP following these simple steps (there is no need to uninstall ASSP if you have a problem which you can't solve).
ASSP Deluxe support does not provide root support, if you need a root investigation of your ASSP installation you may order this service .
You can activate spambox below at step 6) By default ASSP come installed with moderate antispam settings ; current settings should be enough to block more than 95% of all received spam ; in the first days of usage some spam could pass however you leave the risk to block a good email very low.
After 2/3 weeks of usage (or before depending on your email traffic, more traffic is better) you may go to ASSP WHM and set/increase Bayesian to 46-48 (SET SCORES to save) .
Using ASSP your customer should not be worried with whitelist.